Insurance &
compliance FAQs.

Payment is required at the time services are rendered for virtual consultations and treatments.

Most states allow services except Kansas and Georgia, where local affiliated dentists may coordinate in-person care instead.

Patients must request a detailed invoice from their Treatment Coordinator and submit insurance claims independently.

We provide guidance on billing aspects and documentation assistance, but cannot directly assist with the claim submission process.

Understanding your orthodontic coverage is important. We recommend reviewing your plan details, though we cannot provide a verification of benefits.

Discuss alternative payment options with your Treatment Coordinator. Providers are independent contractors and may choose their own billing practices.

Timelines vary by insurer. Toothpillow gathers the necessary information to help patients submit their claims as efficiently as possible.

We are actively working towards integrating third-party insurance billing services to simplify the payment process for families.

Email insurance@toothpillow.com. Responses are typically provided within 24–48 hours.

Inform your Treatment Coordinator immediately after services are rendered. They will direct you to our compliance team for assistance.

Verify with your insurance provider, as an in-person visit may be required for appliance fitting depending on your plan.

Fees are determined after services are rendered. Contact your Treatment Coordinator for details specific to your case.

Patients bear the responsibility for verifying coverage with their insurance provider directly.